| News and Announcements |
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Frodsham office travel options
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The attached document details some alternative travel options to reach our main office at Frodsham.
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Click here to download Transport Options.pdf
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Posted by Graham Monkman
on 28/06/2010 15:18:05
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Build numbers now visible on complete issues
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It's a small but useful tweak to the support portal. Complete issues now display the build number against which the issue was completed.
This will allow you to quickly tell whether or not you have the feature or fix available yet in either your live or sandbox version.
Note that this only applies to issues that involve changes to the P2 codebase.
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Posted by Graham Monkman
on 01/03/2010 16:21:17
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ISO Quality and Environmental Policy
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We have ISO Quality and Environmental Systems in place (9001 and 14001). Our QEM master and operational procedures documentation are available on request to any of our clients.
Any member of the public can also request to see our environmental policy.
If you wish to receive a copy then please email support@concertosupport.co.uk.
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Posted by Graham Monkman
on 21/02/2010 11:34:59
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New ERD available for Portfolios
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For those people who do their own reports and queries a new entity relationship diagram is available on request covering Site Portfolios.
Additionally we do have a library of ERDs covering other areas that we can also provide if required. Just email support or telephone us.
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Posted by Graham Monkman
on 02/02/2010 17:14:36
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Helpdesk guidance document released
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Helpdesk guidance is provided in the attached document. It outlines how to use the support facility to log issues. It includes valuable guidance on what details should be recorded when logging an issue along with the definitions behind item priorities and statuses.
It is also available in a Microsoft Word format on request - email support@concertosupport.co.uk if you would like to receive a copy.
If you spot any errors or wish to request additional inclusions then please let us know.
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Click here to download HelpDeskGuide.pdf
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Posted by Graham Monkman
on 20/01/2009 15:45:37
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Login Issues?
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Not got a login or forgotten your password? Then give us a call on 0844 8589171 and we'll be able to help.
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Posted by Graham Monkman
on 19/11/2007 10:49:56
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